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Hotel Policies

Check in: After 3:00 PM     Check out: 12:00 PM

Disability Access Policy
The hotel is pleased to offer accessible facilities as well as a select number of accessible guest rooms.

Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older with photo identification.

Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.

Checque Cashing Policy
Personal checque are not accepted at this time.

Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please email for assistance.

Currency Fluctuations
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Dress Code
Shirts, jackets, and ties are normal business attire. Shorts, miniskirts, and sleeveless garments for women are not advisable, especially in rural areas.

Early Arrival Policy
We are pleased to offer early check-in based on availability. Please be advised that guests checking in prior to 6am will be charged 100% of the nightly room rate, while check-ins between 12pm and 3pm are at no charge and based on availability.

Extra Bedding Policy
We are pleased to offer extra bed(s) in all room types for a fee and recommend that guests make their request prior to arrival to guarantee availability. Complimentary cribs are available based on availability.

Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy
To make a reservation using a gift certificate, guests are required to contact the hotel directly via email at or by phone.

ID Requirement
Guests are required to present a national's identification card or valid passport and company or government ID upon check-in.

Late Checkout Policy
We are pleased to offer late checkout, based on availability. Late checkout from 12pm - 6pm will incur a charge of 50% of the nightly room rate. Checkouts after 6pm will incur a charge of 100% the nightly room rate.

We recommend that guests request a late checkout at the time of booking; however, late checkout may not be confirmed in advance.

Occupancy Policy
No more than three adults or two adults and two children below 12 years old may occupy a guest room utilizing existing bedding.

Pet Policy
Pets are not accepted at the hotel at this time.

Smoking Policy
No smoking including e-cigarettes and all other smoking devices are allowed in the hotel and inside the 1Borneo Hypermall. A penalty of MYR500 would be imposed should there be violation to cover the cost of the Fire & Rescue Dept. for responding to the fire alarm.

Visa Policy
Citizens of the United States, Canada, and most Arab, Commonwealth and European countries do not need visas for visits of less than three months.
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